Driving Innovation in Healthcare (Synchronous & Asynchronous E-learning)

Programme Highlights

The course aims to prepare individuals to thrive in today’s evolving healthcare workplace and offers opportunities to create new thinking for a new healthcare industry.

With the theme of incubating ideas to solve specific business challenges and framing innovation, this course takes a transdisciplinary approach to morph data into insight, shaping policy, product, and systems to create a better human experience.

This course breaks down the different types of innovation and applies them in key business areas in healthcare. Combining both business and public healthcare perspective, the course strikes a balance between weighing industry standards alongside Design Thinking and user-driven innovation.

• Strategy Innovation: Applying Design Thinking to IT and Digital Transformation plans as an organisation strategy innovation
• Medical Technology – Applying Design Thinking to guide product innovation and development
• Healthcare processes – Applying Design Thinking to enhance and improve efficiency of work processes as a form of process innovation
• Patient care – Applying Design Thinking to enhance patient care models as a form of service innovation
• Information Technology, Digital Transformation: Design Thinking may be applied to Digital Transformation as an organizational strategy for innovation.
• Artificial Intelligence, Machine Learning and Robotics: Design Thinking can be used in upstream processes to understand User Experience and scope pain points before Artificial Intelligence, Machine Learning and Robotics is applied during solutioning. Design Thinking elements are also present throughout the iteration and prototyping phase of solution design.

This course will impart the skills required to use Design Thinking as a framework for understanding about health and care and design, design strategies and the designing of healthcare futures to become more effective “Process Guides”. Participants can learn a process which adopts or modifies a design thinking approach in their individual or departmental operating structures.

At the end of the course, learners will be able to:

• Discover some major changes within healthcare innovations
• Enrich the patient experience and care process with design methods and tools
• Motivate others to empathize, think and work more creatively and collaboratively
• Showcase new skills through tangible, real-world projects, like a user journey map and prototypes of services

Benefits of Attending

This course is highly relevant to the healthcare industry which is facing increased demand for health and aged care services as well as increased need for providing innovative and patient-centric care in many areas (community health, disease prevention, etc).

In this regard the course provides a much-needed

(a) Thinking Framework that clinical and non-clinical staff in healthcare can use to strategise and implement care that is focused on the needs of specific patient groups.

(b) Hands-on Experience in framing and tackling problem statements with design thinking. 

(c) The team-based aspect of the course and real-world examples used will also cultivate desirable attributes such as teamwork, empathy for patient needs, analytical mindset, and adaptability.

Who Should Attend

Clinical and non-clinical Healthcare providers

Pre-Requisites and Assessment

• Basic command of English
• Basic familiarity with concepts like ‘design thinking’, ‘user-centered design’ and ‘design process’ is advised;
• Some experience with designing something (even for oneself)
• No minimum requirement for age or years in domain expertise

Awards and Certification

All participants will receive a Certificate of Completion.

Course Agenda

Course Fee

1) All self-sponsored Singaporean aged 25 and above can use their SkillsFuture Credit to pay for the course fee.

2) Mid-Career Enhanced Subsidy (MCES): Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fee.

3) Enhanced Training Support for SMEs (ETSS): SME-sponsored employees (Singapore Citizens and PRs) may enjoy subsidies up to 90% of the course fee.

4) Learners must pass all assessment components to successfully complete the course and receive a Certificate of Completion. Learners may have to bear the full course fee if they fail to meet this requirement.

Application Deadline

Register your interest for the next intake.

Terms & Conditions / Cancellation Policy

1. The scheduled course run will proceed only if the minimum class size is met.
2. We reserve the right to cancel or postpone any course or change the venue due to unforeseen circumstances.
3. In the event of a cancellation and the fee has been paid, a full refund will be made to registrants.

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