• Log in about 30min prior to scheduled session and familiarize the virtual environment and various functions.

• Complete the pre-learning and orientation videos.

• Access from home (with no one else competing for high internet bandwidth).

• Plug in your earpiece before the start of the program and keep it plugged-in throughout the simulation

• Ensure you are in a room with no other disturbance.

• If using laptop, ensure it is plug into power supply at all times.

This may be due to internet bandwidth issue. Please ensure that there is no one else in the house downloading videos or playing games which requires high bandwidth. If not, kindly feedback to the team.

This may be due to internet bandwidth issue. Please ensure that there is no one else in the house downloading videos or playing games which requires high bandwidth. If not, kindly feedback to the team.

The internet may be unstable or there is other people who is competing the usage of high internet bandwidth.

The user ID that you have used, might have already been logged into the session. Please contact team for technical support.

Only one member is allowed to speak a time. When you are being asked to “speak later”, please wait for other member to finish and then hit the “spacebar” twice to speak.

You might have use the computer built in speakers and microphone instead. Please log out → plug in your earpiece → log into the session.

Please ensure ear piece is plugged in before the start of the program. Or else, try to log out of the session and log in again.

Ensure your laptop is plug into power supply at all times.

There is no close button (X). Please type “window” function or “Alt + Esc” on your keyboard to return to your desktop page.

You are likely too far away from the trolley. Please move your avatar closer to the procedure trolley.

You can download CREATIVE user guide PDF here.