Putting people at the heart of healthcare is more crucial than ever—especially for those living with chronic conditions.

The team behind the Patient Reported Indicator Surveys (PaRIS) initiative recently published a commentary in The Lancet Primary Care’s inaugural issue. With complex, multiple chronic conditions becoming increasingly prevalent among patients across the globe, a shift to a comprehensive, whole-person approach which supports person-centred care has now become more crucial than ever. Thus, health systems should include patient experience as part of performance assessment metrics, which are captured by Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs).

NUS Centre for Research in Health Systems Performance (CRiHSP) has been a part of the PaRIS initiative, signalling a major step forward in the shift towards person-centred care in the primary care context. This published commentary reflects the lessons learned from the implementation of PaRIS, and how PROMs and PREMs can be integrated for quality improvement in health systems.

Access the commentary here.