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"Our
clients, frequently wrote to us to comment on our service and give
invaluable feedback to our individual practitioner. We value these
contributions, suggestions and encouragement as the department
strives to put the interests of our clients (patients) as top
priority.
Date
Title
May 2009
Thoughtful Healthcare
Professionals
March 2009
Dedicated team
September 2008
Service with a Heart
August
2008
Swift Delivery
March 2008
Excellent
Service
September 2007
OG Delivery Suite
June
2006
Waterbirth - a wish came
true
June 2006
Team efficiency
March 2006
On HO good work practice
-------------------------------------------------------------------------------------------------------------------------------
Thoughtful Healthcare Professionals
Extracted from CEO's Weekly Update, 29
May 2009
Patient Compliment
Impressed by the
care and concern shown by our staff from Ward
48, a patient wrote to Lianhe Wanbao
to compliment us. She stated that when her wound was hurting after
her operation, she met a group of thoughtful healthcare
professionals who provided her with excellent service. In the letter
published on 17 May, she also thanked Dr Pearl
Tong (Medical Officer, O&G).
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Dedicated team
I'm glad to inform
you that me and my wife are already at home in Yogyakarta,
Indonesia. My wife is getting better. Her wound after Laparotomy had
healed well, the swelling of her legs had subsided, her cough also
improved and she is breathing well.
On behalf of my family, I would like to say thanks a lot,
Dr Jeffrey Low, for your help to give
treatment and care and also for everything. You have very high
dedication. You are so nice to take so much care of my wife. Thanks
also to your team of doctors, clinic and hospital staff, and
nurses at Ward 96
for their attention and care for my wife. Also thanks to A/Prof Dr
Michael G. Caleb, who had helped me to give advice and arranged for
me to see you.
Thanks and may God always bless you all.
- Warm Regards,
P. Setiabudi
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Service with a
Heart
Extracted from CEO's Weekly Update, 19
September 2008
Patient Compliment
I would like to
share this heart-warming compliment for our staff at
Emerald Clinic and Clinic for Human
Reproduction (CHR)
We would like to
take time out to thank A/Prof P.C. Wong (Senior Consultant), Lee
Guan Hiang (Senior Staff Nurse), Alice Yau (Senior Assistant Nurse),
Chee Mai Shan, Josita (Patient Service Co-ordinator), Fauzah Bte
Adali (Senior Patient Service Associate), Rosalind Yeoy (Senior
Staff Nurse), Oggy Binte Abdullah (Senior Patient Service
Associate), Naw Hla Hla Chit (Staff Nurse), Heng Sok Mui (Co-ordinator),
Geraldine Wong Jia Yu (Patient Service Associate) and all CHR staff
for their professionalism, their positive attitude and their hard
work and their ability to serve the public with a heart.
A/Prof Wong is a
miracle worker and we are his biggest fans. He is a true credit to
the medical world as well as to NUH and every patient and student
who has the opportunity to work with him. At the clinic, we were
always attended to promptly and the staff will always greet us by
our first names. Regardless of how busy it gets, everyone still has
a smile on their face and are willing to answers our endless
questions. They truly take a personal interest in every patient. We
always felt like we were the only patients, even when the office was
packed. Thanks to the team, we are now proud parents!
- M. Cohen and S. Taylor-
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Swift Delivery
Extracted from CEO's Weekly Update, 21 August 2008
Patient Compliment
I would like to
share with you this compliment for Dr Vanaja Kalaichelvan
(Consultant, Dept of O&G) and the nurses at Ward 96:
"Thank you for the
swift delivery of my 2 boys. I was anticipating surgical pains for
this delivery but I did not feel any pain throughout the whole
process. My delivery seems so surreal. Nevertheless, holding these 2
boys in my arms makes me realised that they are for real. Thank you
so much for all the advice and assurance throughout my pregnancy. As
a first-time mother, I have read a lot about pregnancy from books
but in reality, it is your guidance that made me understand what I
need to do to have a healthy pregnancy, especially when I am a Type
I diabetic and having twins... Thank you for everything and please
send my regards to the tireless and cheerful nurses at Ward 96 who
made my stay there wonderful. "
- A. Lee
Kudos to
Dr Vanaja and the nurses of Ward 96!
Keep up the good work.
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Excellent
Service
Extracted from CEO's Weekly Update, 20 March 2008
Patient Compliment
Impressed with the
excellent service rendered by our staff from Ward 96, one of our
patients wrote in to express her appreciation:
“Thank you so much
for taking good care of me and my son during our stay here. It has
been a very pleasant and wonderful experience. All of you here are
well-trained, polite, helpful and professional in the discharge of
your duties. Your assistance and advice have been invaluable and I
really want to congratulate you for having such high standard of
service. I will definitely recommend NUH to friends and relatives
because of you people.”
- Mdm Ang C.H & Family
Thanks to our
colleagues in Ward 96 for the good work in caring for
our patients!
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OG
Delivery Suite
Extracted from CEO's Weekly Update, 20 September 2007
Patient Compliment
Here is a
compliment from a patient who has expressed her appreciation to the
staff of Delivery Ward.
“Words cannot even
begin to express our deeply felt thanks and appreciation to all of
you for making our experience bearable and even really good, despite
all the obvious discomforts. Your expertise and warm moral support
have been better than gas or PC thidine, which I’m glad could not be
given after all.
It’s wonderful work
you do. Continue to be such a blessing to moms and families in some
of their most travailing and joyous moments!
- HC & E. Loy -
To all
colleagues
in Ward 22, thank you for giving the very best care to our patients
and ensuring their comfort and well-being!
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Waterbirth - a wish came
true
Mdm
JT wrote to express her appreciation for Dr Chong Yap Seng,
Consultant, Department of Obstetrics & Gynaecology and the nurses at
Delivery Suite, Ward 96 and Neonatal Unit. I would like to share
excerpts of her email with you.
“I delivered my baby at NUH…and would like to extend my thanks to Dr
Chong Yap Seng and nurses at the Delivery Suite, Ward 96 and
Neonatal Unit.
To Dr Chong, for not only agreeing to see to my pregnancy when I
transferred to NUH from KKH at Week 31 but also approving our birth
plan…when my husband and I suggested trying out waterbirth… he
offered to bring us to the Delivery Suite for a tour as well as
introducing us to the nurses. The big day came and the delivery was
smooth-sailing. When our baby was sent to Neonatal Unit, for
suspected case of virus infection, he kept us updated about her
well-being and tried his best to get her transferred to the normal
nursery as soon as possible. It was beyond his call of duty and it
really touched us that he did not mind the trouble. He was like a
big brother to us instead of our doctor. His service has left a very
deep impression on both my husband and I and we would definitely
have him when we conceive again.
To the nurses at the Delivery Suite, thanks for all your attention
and help during my delivery…and for all the care and concern
showered to both baby and myself after the delivery.
To the nurses at Ward 96 and Neonatal Unit, thanks for guiding me
with breastfeeding as well as care and concern showered onto my baby
during her stay at Neonatal Unit.
You guys really put “Patient First” and have made my stay at NUH a
very pleasant and memorable one. Thank you once again! ”
Teamwork is the fuel that allows common people to attain uncommon
results.
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Team efficiency
Extracted from CEO's Weekly Update, 1 June 2006
Positive Patient Feedback
One of our O&G patients was very impressed with the services
provided by our O&G team – Dr Vanaja, Outpatient team at Jurong
Women’s Clinic and Sapphire Clinic and Inpatient team of Ward 42.
She wrote at length, to express her heartfelt appreciation to the
various staff.
“I would like to sincerely thank Dr Vanaja Kalaichevan for her
caring, professional and prompt response to her patients…I was
rushed to the Operating Theatre for an emergency operation.
Throughout the whole episode, Dr Vanaja was sincerely concerned,
prompt and caring in her duties. Her quick response saved my life.
Since the beginning I’ve been seeing her, I have always seen a smile
and warmth greeting in her welcome which makes her patients feel at
ease. She always takes time to explain the medical conditions
patiently and in simple terms so that the patient understands. Ever
since my 1st visit to her, I always leave the clinic feeling
relieved and contented with her professional explanation even in
times of difficult situations.
Not forgetting, the other staff working at the Jurong Clinic. They
are ever so smiley and caring…in talking to the patients cheerfully.
Same goes for the staff in NUH Women’s Sapphire Clinic. That day
when I was rushed to the OT, only my mum was with me and she herself
was very upset and had broken down. She then told me the nurses
comforted her and even hugged her to console her. They showed much
concern not only to their patients but their loved ones too. I
really appreciate your staff who go beyond their call of duty to
show genuine care.
My stay at NUH ward 42 after my operation was also a pleasant
one…The nurses responded to every call very quickly and with a
cheerful smile. Never did I come across any staff sulking and that
includes the staff who come around to serve food. I very much
appreciate the services from NUH… Will definitely recommend this
hospital. Keep up your excellent work and a BIG HEARTFELT THANK YOU
once again”
Congratulations to Dr Vanaja, and O&G team at Jurong Women’s Clinic,
Sapphire Clinic and Ward 42 for their excellent job done in caring
for our patients!
"Teamwork divides the task and doubles the success"
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On HO good work practice
Extracted from CEO's Weekly Update, 30 March 2006
Patient Safety WalkRounds
During my last Patient Safety WalkRound, I was told of a good work
practice adopted by the O&G House Officers in the ward.
An off-duty HO will come back on Saturday mornings for 3-4 hours
just to help his/her colleagues with their paper work. This enables
the team to concentrate on patient care and ensure that patient
safety is not compromised. This work practice is an internal
arrangement based on the goodwill among the O&G HOs.
This certainly speaks well of their teamwork and focus on patient
safety, well done to the O&G team, especially the HOs!
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